Refund & Cancellation Policy

Overview

This Refund and Cancellation Policy applies to all subscription services provided by Jenria Infotech LLP through LinShield. Our Service is accessible at linshield.com (marketing website) and app.linshield.com (application platform). By subscribing to our services, you agree to the terms outlined in this policy.

14-Day Money-Back Guarantee

Refund Window

You may request a full refund within 14 days from the date of your initial purchase. The 14-day period begins the day after your payment is completed. To meet the cancellation deadline, it is sufficient that you send us your cancellation request before the 14-day period expires.

What's Covered

The 14-day money-back guarantee applies to your initial subscription purchase, including:

• Monthly subscription fees
• Server license purchases
• Addon purchases (Terminal Access, File Transfer, SSH Keys)
• Additional administrator licenses
• Server Role purchases
• Any other one-time or recurring paid features

How to Request a Refund

To cancel your order and request a refund, you must inform us of your decision within 14 days of your initial purchase:

• Email: [email protected]
• Include your account email and order/transaction reference

You may also use any other clear, unambiguous statement to communicate your cancellation request.

Refund Processing

If you cancel your purchase within the 14-day period, we will reimburse all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel. The refund will be made using the same payment method used for the original purchase, and you will not incur any fees as a result of the reimbursement.

Exception to the Right to Cancel

By subscribing to LinShield and accessing the platform, you acknowledge that you are receiving Digital Content and services that are immediately made available to you. Once you begin using the Service (such as connecting servers, accessing the dashboard, or using any features), you acknowledge that you have had the benefit of the Product.

After the 14-Day Period

After the 14-day refund window has expired, subscription payments are non-refundable. However, you may cancel your subscription at any time to prevent future charges.

Subscription Renewals: Your right to cancel and receive a refund applies only to your initial subscription purchase. There are no refunds on subscription renewals or unused subscription periods. To avoid being charged for the next period, you must cancel your subscription at least 48 hours before the renewal date.

Free Trial

We offer a 7-day free trial to allow you to evaluate our platform before committing to a paid subscription.

We encourage you to fully evaluate our service during the trial period. No payment is required to start a trial, and you will not be charged unless you choose to subscribe.

Cancellation Policy

How to Cancel

You may cancel your subscription at any time through:

• Your account settings dashboard
• Contacting our support team at [email protected]

Effect of Cancellation

• Immediate Effect: Your subscription will not renew at the end of the current billing period
• Continued Access: You will retain access to paid features until the end of your current billing period
• Refund Option: If you cancel within 14 days of your initial purchase, you are entitled to a full refund as described above. There are no refunds on subscription renewals or unused subscription periods.
• Data Retention: Your data will be retained for 30 days after the subscription ends, after which it will be permanently deleted

Auto-Renewal

Subscriptions automatically renew at the end of each billing period. To avoid being charged for the next period, you must cancel at least 48 hours before the renewal date. We will send a reminder email before your subscription renews.

Downgrades and Modifications

Removing Services

You may reduce your subscription by removing servers, addons, or additional administrators at any time:

• Changes take effect at the next billing cycle
• Reduced charges will reflect in your next invoice

Upgrades

When you add new services or increase your subscription:

• New services are available immediately
• Prorated charges apply for the remainder of the current billing period
• Full charges apply from the next billing cycle

Payment Failures

If a payment fails during renewal:

• We will attempt to charge your payment method up to 3 times
• You will receive email notifications about the failed payment
• Your service will continue for a grace period of 7 days
• After the grace period, your subscription will be suspended
• You can reactivate by updating your payment method and paying the outstanding amount

Consumer Rights

Our 14-day money-back guarantee is designed to comply with and exceed consumer protection requirements in various jurisdictions.

European Union

Under EU consumer protection laws, consumers have a 14-day right of withdrawal for online purchases. Our refund policy fully honors this right.

International Customers

Regardless of your location, you are entitled to the 14-day money-back guarantee described in this policy. Local consumer protection laws that provide additional rights will also be honored.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Changes will not affect existing subscriptions retroactively.

Contact Us

If you have any questions about this Refund and Cancellation Policy, or to request a refund, please contact us: